Our Policies

Booking Policy:

1. Booking and Payment Terms

To secure your rental, a non-refundable deposit of 50% of the total rental amount is required at the time of booking. The remaining balance must be paid in full 30 days prior to the event date. Failure to pay the remaining balance by the due date may result in cancellation of the reservation and forfeiture of the deposit.

3. Damaged, Missing, or Stolen Equipment

While we strive to provide high-quality equipment, accidents can happen. Our policy regarding equipment damage, loss, or theft is as follows:

All rentals are subject to a Damage Waiver Fee that covers minor damages incurred during the rental period. This fee does not apply to theft or equipment that is lost or damaged beyond repair.

In the event of equipment damage, loss, or theft that exceeds the coverage provided by the Damage Waiver, the customer will be responsible for the repair or replacement costs of the equipment, which will be assessed at the current market value.

Customers are encouraged to inspect all equipment upon delivery or pickup and report any issues immediately. Failure to report damage may result in the customer being held responsible.

4. Customer Responsibilities

Customers are responsible for the care of all rented equipment during the rental period. This includes:

Ensuring that all items are returned in their original condition (excluding normal wear and tear).

Taking reasonable precautions to protect the equipment from theft, loss, or damage.

5. Contact Information

For any questions regarding this policy or to discuss your rental needs, please contact us at:

Phone: 256-863-2550

Email:huntsvilleeventrentals@gmail.com

By confirming your rental, you acknowledge that you have read and understood these policies.

Cancellation Policy:

1. Deposit & Payment Terms
A non-refundable deposit of 50% of the total rental fee is due at the time of booking to secure your reservation.
The remaining balance is due 30 days prior to the event date.

2. Cancellation Policy
Cancellation more than 30 days prior to the event:**
  Customers will receive a partial refund of 50% of the total rental fee (excluding the non-refundable deposit).

Cancellation within 14 to 30 days prior to the event:**
  The customer will forfeit the entire deposit (50% of the total rental fee).
  No refunds will be issued for cancellations within this period.

Cancellation within 14 days or less prior to the event:**
  No refunds will be issued, and the full balance remains due.

3. Special Conditions
Non-refundable Deposit:* The 50% deposit is *non-refundable** and secures your reservation, covering administrative costs and preparation time.
Force Majeure:** In cases of unforeseen events (natural disasters, emergencies), we will work with clients to reschedule or provide store credit, but refunds are at the discretion of management.
Changes to Reservation:** Any changes to the event date or details must be requested at least 14 days prior to the original date and are subject to availability.

4. Why This Policy?
This policy is designed to protect your investment and ensure that we can continue providing high-quality service and equipment for all clients. The non-refundable deposit secures your date and helps us prepare for your event, while the partial refund structure rewards early cancellations and encourages timely communication.

Thank you for choosing  Huntsville Event Rentals. We look forward to helping you create an unforgettable event!